Mastering CX for Business Success
2025 Monthly Webinar Series
Join us on Tuesday, April 8th, 2025, from 11:00 AM – 12:00 PM (EAT) and learn how to turn first-time buyers into lifelong fans and discover key strategies for customer retention and loyalty!
We are committed to revolutionizing the customer experience landscape across Africa.
Through our blend of insightful storytelling and customized solutions in CX strategy & advisory, people & culture, and employee and customer insights, we aim to equip organizations of all sizes and industries with the tools they need to drive performance.
What we do
Our solutions are designed to transform organizations and support professionals at every level excel in Customer Experience.
Employee & Customer Insights
We support businesses to make data-driven decisions to drive overall customer and employee experience.
CX Strategy & Advisory
Our advisory services are designed to support businesses drive customer loyalty, and overall business performance.
People & Culture Services
We empower individuals and organizations with CX mindsets, skill sets, toolsets, and knowledge to drive positive experiences.
CX Tools and Templates
We provide our customers with a wide range of CX tools and templates as standalones or as part of the CX advisory services.
ElevateX
A transformative journey designed to meet your unique needs by empowering your organization to achieve measurable results.
Hear It👂, Fix It🔧, Love It❤️
We are here to help you make data-driven decisions that elevate customer and employee experiences.
Our Open Training Programs
We help you define the Organization’s CX vision, goals, and roadmap for delivering exceptional customer experiences.
The CX Champion
Led by our esteemed faculty members our approach is tailored to have a significant impact on both personal CX competencies and overall business performance.
CX Mastery for Leaders
This transformative program aligns Customer Experience strategies with business growth and equips leaders to build a customer-centric culture.
Experience Redefined
Every Second Tuesday of the Month, we continue to equip professionals with the skills and strategies needed to leverage Customer Experience for Business Success.
Industries We Serve
We build Experience-Centric businesses across all industries.
- Financial Services:
- Healthcare:
- Technology:
- Hospitality:
- Retail:
- Transportation and Logistics:
- Education:
- Manufacturing:
- Energy and Utilities:
We have partnered with some exciting brands across Africa
The World of CX Weekly Breakfast Virtual Conversations
Every Tuesday from 7:30 to 8:30 EAT. we host the World of CX Weekly Breakfast Virtual Conversation where we have guests share their CX stories and CX Insights.
Register here to receive joining link: https://bit.ly/WorldofCX
