Stay ahead of evolving customer needs and drive CX success - 6 Weeks Training Program
This transformative program aligns CX strategies with business growth and equips leaders to build a customer-centric culture.
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Join Next Cohort – Starting 6th August 2026
The CX Champion Program
Build Customer Loyalty Be a Change Agent Increase Revenue
The Customer Experience Champion Program develops CX advocates across the organisation. In particular, the learning journey equips one with the mindset, skills and practical tools to champion Customer Experience at every touchpoint, driving better customer outcomes and measurable business impact.
Program Modules
- Championing CX Defined
- All about Customers and their Expectations
- Winning from Within
- Effective Communication
- Setting Service Standards
- Customer Feedback Management
Join Cohort 14 starting in 6th October 2026
Learn More
At The CX Academy, we are committed to revolutionizing the customer experience landscape across Africa.
Through our blend of insightful storytelling and customized solutions in CX strategy & advisory, people & culture, and employee and customer insights, we aim to equip organizations of all sizes and industries with the tools they need to drive performance.
What we do
Our solutions are designed to transform organizations and support professionals at every level excel in Customer Experience.
Employee & Customer Insights
We support businesses to make data-driven decisions to drive overall customer and employee experience.
CX Strategy & Advisory
Our advisory services are designed to support businesses drive customer loyalty, and overall business performance.
People & Culture Services
We empower individuals and organizations with CX mindsets, skill sets, toolsets, and knowledge to drive positive experiences.
CX Tools and Templates
We provide our customers with a wide range of CX tools and templates as standalones or as part of the CX advisory services.
ElevateX
A transformative journey designed to meet your unique needs by empowering your organization to achieve measurable results.
Hear It👂, Fix It🔧, Love It❤️
We are here to help you make data-driven decisions that elevate customer and employee experiences.
Our Open Training Programs
We help you define the Organization’s CX vision, goals, and roadmap for delivering exceptional customer experiences.
Foundations of CX
Our CX Foundation Program equips you with essential Customer Experience principles that make you a valuable asset in any industry.
CX Mastery for Leaders
This transformative program aligns Customer Experience strategies with business growth and equips leaders to build a customer-centric culture.
CCXP Masterclass
Starting 17th April 2025, we will offer a 5-week series of 90-minute CCXP live masterclasses from 19:30 to 21:00 (EAT) plus self-paced resources.
The CCXP Preparation Masterclass
Join Cohort-10 2026
Starting 29th October 2026, we will offer a 5-week series of 90-minute CCXP live masterclasses from 19:30 to 21:00 (EAT) plus self-paced resources.
In addition, there will be a pre-class pre-test of the CCXP exam sample that shows participants which topics to focus on most.
with
Lynn Hunsaker, CCXP
Chief Customer Officer
ClearAction Continuum
We are now CXPA Affiliate
We have partnered with some exciting brands across Africa
News & Resources
