From Strategy to Execution

Closing the Execution Gap in Employee, Customer & Citizen Experience

9-10 July, 2026

Naivasha, Kenya

The CX Champion Program

Build Customer Loyalty Be a Change Agent Increase Revenue

The Customer Experience Champion Program develops CX advocates across the organisation. In particular, the learning journey equips one with the mindset, skills and practical tools to champion Customer Experience at every touchpoint, driving better customer outcomes and measurable business impact.

Program Modules

Championing CX Defined
All about Customers and their Expectations
Winning from Within
Effective Communication
Setting Service Standards
Customer Feedback Management

Join Cohort 13 starting in 7th July 2026

Learn More

At The CX Academy, we are committed to revolutionizing the customer experience landscape across Africa.

Through our blend of insightful storytelling and customized solutions in CX strategy & advisory, people & culture, and employee and customer insights, we aim to equip organizations of all sizes and industries with the tools they need to drive performance.

Our Solutions

What we do

Our solutions are designed to transform organizations and support professionals at every level excel in Customer Experience.

Employee & Customer Insights

We support businesses to make data-driven decisions to drive overall customer and employee experience.

Insights

CX Strategy & Advisory

Our advisory services are designed to support businesses drive customer loyalty, and overall business performance.

Strategy & Advisory

People & Culture Services

We empower individuals and organizations with CX mindsets, skill sets, toolsets, and knowledge to drive positive experiences.

People & Culture

CX Tools and Templates

We provide our customers with a wide range of CX tools and templates as standalones or as part of the CX advisory services.

CX Tools & Templates

ElevateX

A transformative journey designed to meet your unique needs by empowering your organization to achieve measurable results.

Elevate

Hear It👂, Fix It🔧, Love It❤️

We are here to help you make data-driven decisions that elevate customer and employee experiences.

Learn More

Our Open Training Programs

We help you define the Organization’s CX vision, goals, and roadmap for delivering exceptional customer experiences.

Foundations of CX

Our CX Foundation Program equips you with essential Customer Experience principles that make you a valuable asset in any industry.

Learn More

CX Mastery for Leaders

This transformative program aligns Customer Experience strategies with business growth and equips leaders to build a customer-centric culture.

Learn More

CCXP Masterclass

Starting 17th April 2025, we will offer a 5-week series of 90-minute CCXP live masterclasses from 19:30 to 21:00 (EAT) plus self-paced resources.

Learn More

The World of CX Weekly Breakfast Virtual Conversations

Every Tuesday from 7:30 to 8:30 EAT. we host the World of CX Weekly Breakfast Virtual Conversation where we have guests share their CX stories and CX Insights.

On Tuesday 2nd June 2026 we are excited to host Carole Irungu, who is a renown Leadersip Consultant discussing everything about forming a Healthy Team in your organization. Do not miss!