The CX Champion Program
Why CX Champion!
Build Customer Loyalty Be a Change Agent Increase Revenue
Join Cohort 12 starting in 20th January 2026
We are committed to revolutionizing the customer experience landscape across Africa.
Through our blend of insightful storytelling and customized solutions in CX strategy & advisory, people & culture, and employee and customer insights, we aim to equip organizations of all sizes and industries with the tools they need to drive performance.
What we do
Our solutions are designed to transform organizations and support professionals at every level excel in Customer Experience.
Employee & Customer Insights
We support businesses to make data-driven decisions to drive overall customer and employee experience.
CX Strategy & Advisory
Our advisory services are designed to support businesses drive customer loyalty, and overall business performance.
People & Culture Services
We empower individuals and organizations with CX mindsets, skill sets, toolsets, and knowledge to drive positive experiences.
CX Tools and Templates
We provide our customers with a wide range of CX tools and templates as standalones or as part of the CX advisory services.
ElevateX
A transformative journey designed to meet your unique needs by empowering your organization to achieve measurable results.
Hear It👂, Fix It🔧, Love It❤️
We are here to help you make data-driven decisions that elevate customer and employee experiences.
Our Open Training Programs
We help you define the Organization’s CX vision, goals, and roadmap for delivering exceptional customer experiences.
Foundations of CX
Our CX Foundation Program equips you with essential Customer Experience principles that make you a valuable asset in any industry.
CX Mastery for Leaders
This transformative program aligns Customer Experience strategies with business growth and equips leaders to build a customer-centric culture.
CCXP Masterclass
Starting 17th April 2025, we will offer a 5-week series of 90-minute CCXP live masterclasses from 19:30 to 21:00 (EAT) plus self-paced resources.
Industries We Serve
We build Experience-Centric businesses across all industries.
- Financial Services:
- Healthcare:
- Technology:
- Hospitality:
- Retail:
- Transportation and Logistics:
- Education:
- Manufacturing:
- Energy and Utilities:
CCXP Preparation Masterclass
Starting 26th February 2026, we will offer a 5-week series of 90-minute CCXP live masterclasses from 19:30 to 21:00 (EAT) plus self-paced resources.
In addition, there will be a pre-class pre-test of the CCXP exam sample that shows participants which topics to focus on most.
We are now CXPA Affiliate
We have partnered with some exciting brands across Africa
News & Resources
