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About The CX Academy Africa

At The Customer Experience Academy Africa, we are committed to revolutionizing the customer experience landscape across Africa.

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Through our blend of insightful storytelling and customized solutions in CX strategy & advisory, people & culture, and employee and customer insights, we aim to equip organizations of all sizes and industries with the tools they need to drive performance.

Our solutions are designed to transform organizations and support professionals at every level excel in Customer Experience.

We seek to:-

  • Create Awareness of CX Trends: By staying at the forefront of CX developments, we ensure organizations are informed and prepared to adapt to growing customer expectations.
  • Build Individual and Organizational Performance through CX: We are committed to empowering individuals and organizations with the essential CX mindsets, skillsets, toolsets, and knowledge needed to drive positive experiences and contribute to overall business performance.

Meet our Faculty Members

With expertise, we help build Experience-Centric businesses across all industries.

Dr. Lucy Kiruthu

CCXP, XMP, CXS, CX Thought Leader Building Customer-Centric Organizations Across the Globe | Driving Business Performance

Paul Kitemu

Strategic Leadership and Capacity Building Consultant | Expert in Banking Operations and Customer Experience Excellence

Duncan Juma

Leadership & Growth Coach , Experiential Trainer, Team Building Expert, CX enthusiast, Speaker & Corporate MC

Our Associate Partners

evolve-cx.com

inspiredresource.co.ke

anthillchampions.co.ke

By partnering with us, you can unlock the full potential of customer experience.

Learn How