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Our CX Training Programs

We help you define the Organization’s CX vision, goals, and roadmap for delivering exceptional customer experiences.

The CX Champion

Led by our esteemed faculty members our approach is tailored to have a significant impact on both personal CX competencies and overall business performance.

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CX Mastery for Leaders

This transformative program aligns Customer Experience strategies with business growth and equips leaders to build a customer-centric culture.

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Experience Redefined

Every Second Tuesday of the Month, we continue to equip professionals with the skills and strategies needed to leverage Customer Experience for Business Success.

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Foundations of CX

Our CX Foundation Program equips you with essential Customer Experience principles that make you a valuable asset in any industry.

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CCXP Masterclass

Starting 24th July 2025, we will offer a 5-week series of 90-minute CCXP live masterclasses from 19:30 to 21:00 (EAT) plus self-paced resources.

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The World of CX Weekly Breakfast Virtual Conversations

Every Tuesday from 7:30 to 8:30 EAT. we host  the World of CX Weekly Breakfast Virtual Conversation where we have guests share their CX stories and CX Insights.

This Tuesday 29th September we are excited to host Prof. Robert Ebo Hinson who is a Professor of Marketing at The University of Ghana Business School.

Register here to receive joining link 
 
 
 
 
 The Customer Experience Academy Africa 
 
 
 The Customer Experience Academy Africa
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 birungi brenda profile picture 
 
 
 birungi brenda 
 
 
 
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Glad to have joined in today, greatly benefited from Evas' sharing and hopeful that my team will appreciate once i share with them.
  
 
  
 
 
 
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 Catherine Mugo 
 
 
 
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The CX Academy is championing the CX voice whereby it's a conversation that cannot be ignored.No company can thrive if CX is not the center of their strategy
  
 
  
 
 
 
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 Rose Muriuki 
 
 
 
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Insightful conversation!
  
 
  
 
 
 
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 Adrine Twinamatsiko 
 
 
 
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Very insightful.
  
 
  
 
 
 
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 Ann Mbaabu 
 
 
 
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Attending the CX Academy virtual breakfast conversation this morning was very empowering and reaffirmed my resolve to champion great service culture in my space and shall be reaching out for more courses.
  
 
  
 
 
 
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 Anne Nduta 
 
 
 
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Very insightful interviews !!! I'm learning alot
  
 
  
 
 
 
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 joy tyembu 
 
 
 
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If you would like to understand how your entity can tap into the latest CX insights and trends for business growth then CX Academy Africa is what you need!
  
 
  
 
 
 
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 Kiruthu Lucy 
 
 
 
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Here to shape the future of Customer Experience in Africa. All are welcome.

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