We had the privilege of learning from Mark Kaigwa, a voice of insight at the intersection of tech, storytelling, and Africa’s digital future. His journey reminded us that while tools evolve, it’s our mindset, humility, and customer obsession that create lasting impact.
Here are 10 powerful takeaways from Mark’s perspective that continue to challenge, inspire, and guide us:
- No matter how far you climb, it’s always Day One. Stay humble, stay hungry, and keep earning your spot.
- Technology is only as powerful as the problem it solves. Start with the customer, not the code.
- The best innovations don’t start in the boardroom; they start outside the building, with real people and real problems.
- Fall in love with the problem, not your solution. That’s how lasting value is built.
- People lie in feedback, not because they mean to, but because they’re human. Behavior never lies; observe it.
- Customer experience shouldn’t be an afterthought. It belongs at the beginning of every tech conversation.
- Change is uncomfortable but necessary. The most customer-centric teams make space for it, even when it’s messy, because progress isn’t painless, but it’s worth it.
- Your users don’t care about your tech stack; they care if it works, feels easy, and respects their time.
- Don’t use data like a drunk man uses a lamppost for support. Use it for illumination.
- True innovation feels human. The best tech doesn’t just function, it empowers, connects, and quietly makes life better.
