10 Lessons Every Week56

From leading in high school to shaping CX in healthcare, Joan Mwanthi's journey is a rich reminder that careers don’t start at the first job; they often begin long before, in moments of responsibility, resilience, and reflection. We were reminded…

From humble beginnings behind the front desk to becoming a trusted voice in CX, his journey is a quiet masterclass in service, self-leadership, and growth. He reminded us that curiosity opens doors, mentorship shapes confidence, and culture is the soil…

Belinda didn’t just talk about her career; she invited us into her journey. From a childhood spent hosting safari guests in Arusha to stepping into corporate boardrooms, her story is rooted in humility, human connection, and the courage to evolve.…

Joan didn’t just share her story; she reminded us what it means to show up with heart, stay grounded in purpose, and push for real change in how people experience service. From her early days in media to the boardrooms…

This week on My CX Story, we had the honour of learning from Justine Andrea Nansubuga — a passionate CX advocate and strategic marketer who’s walked the journey from grassroots service to boardroom leadership. Her story reminded us that great…

We had the privilege of learning from Mark Kaigwa, a voice of insight at the intersection of tech, storytelling, and Africa’s digital future. His journey reminded us that while tools evolve, it’s our mindset, humility, and customer obsession that create…

We had the pleasure of hearing from Doreen Kissoky, a voice of wisdom whose journey is grounded in quiet purpose, bold growth, and deep customer empathy. While her story shared a number of insights on the call to resilience and…

At one of our recent World of CX virtual breakfasts, we had the privilege of hearing from Pauline Macharia, a visionary CX leader whose journey is built on purpose-driven leadership. She reminded us that true leadership is not about titles,…

During one of our recent World of CX virtual breakfasts, we had the opportunity to learn from Mandisa, a seasoned CX leader who reminded us that strategy without humility, curiosity, and alignment is just noise. Her reflections were a powerful…

During one of our recent World of CX virtual breakfasts, we had the privilege of learning from Dr. Margaret, a counselling psychologist whose calm wisdom and lived experience reminded us that behind every customer interaction is a human being, sometimes…