The World of CX22

The second half starts now. Time to execute with purpose. After months of planning, anticipation, and preparation, the moment has arrived. This July, business leaders, Experience Management professionals, customer experience specialists, and transformation champions will gather at Sawela Lodge, Naivasha…

The halfway mark of 2026 is fast approaching. It is a time to reflect, review progress, and ask a critical question: Are we on track to deliver the outcomes we set out to achieve? Most organisations already know the experiences…

Experience Management has become one of the most important business conversations today. Organisations are investing heavily in automation, customer insights, employee engagement, and transformation programs to create better experiences for employees and customers. But one important question remains: Is experience…

May is here and it  is the Mental Health Awareness Month. A timely reminder that great experiences start with healthy teams. As we redefine Experience Management, one truth is clearer than ever, experience is built from the inside out. The…

Q2 is where the real work begins. It is the quarter that separates organizations that plan from those that perform.

As we step into March, our focus shifts to a powerful truth in Customer Experience (CX): exceptional CX begins with exceptional Employee Experience.

At The CX Academy Africa, we believe that February should be about leading with love in action.

A Fresh Start & Renewed Momentum A new year is upon us, bringing with it fresh energy, new possibilities, and a renewed commitment to creating meaningful experiences. January is the perfect opportunity to build on the lessons of the past…

As we close out 2025, December invites us to pause, reflect, and celebrate the CX wins that shaped our year.