The World of CX22

An Opportunity to Plan for Better Customer Experiences in 2026 As 2025 draws close to the end, November offers the perfect moment to reflect and reset our Customer Experience. This month, we focus on culture as the heartbeat of great…

Join the Celebrations! October brings two of the biggest moments in the CX calendar, Customer Service Week (October 6–10) and CX Day (October 7). This year’s CSW theme, “Mission Possible,” shines a light on what often feels impossible: holding on…

September: Measure, Improve, Excel A new month brings a new opportunity to deepen how we understand and elevate customer experiences. At The CX Academy Africa, September is all about measuring what matters most. This month, we will be unpacking the…

New Month, Less Friction August is here, and with it comes a new chapter in our journey to transform how businesses connect with their customers. This month at CX Academy Africa, we are zooming in on eliminating friction in the…

Welcome July! As we step into the second half of this year, July offers us a meaningful checkpoint; it is  a chance to pause, reflect, and realign our customer experience efforts. It is also a moment to celebrate the progress…

June is Here! As we step into a new month, it is the perfect time to reflect on the highlights of the past weeks and gear up for what is ahead. At the heart of our mission is a commitment…

In this edition, we reflect on key CX lessons learned and give you a sneak peek at what’s coming up in May as we continue our journey to elevate customer experience, shape its future and share Africa’s CX Stories. As…

This April, we dive into The CX Advantage—exploring how building meaningful connections and delivering exceptional experiences can fuel Business Growth. We will also give you a rundown of what to expect from The CX Academy Africa this month. Elevate Your…

Welcome to the World of Customer Experience Our monthly newsletter is here to help you reimagine how customers experience your brand. This edition is all about elevating CX from within! Plus, get a sneak peek at what’s coming up at…