robert, Author at The CX Academy - Africa

10 Lessons Every Week

10 Lessons We Learned from Belinda Wera on 1st July, 2025

Belinda didn’t just talk about her career; she invited us into her journey. From a childhood spent hosting safari guests in Arusha to stepping into corporate boardrooms, her story is rooted in humility, human connection, and the courage to evolve.…

robertJuly 4, 2025

The World of CX

The World of CX – July 2025

Welcome July! As we step into the second half of this year, July offers us a meaningful checkpoint; it is a chance to pause, reflect, and realign our customer experience efforts. It is also a moment to celebrate the progress…

robertJuly 3, 2025

Experience Redefined Blog

Service Excellence in the Digital Age: Winning with Omnichannel Customer Experience

In a digital-first world, delivering great service is no longer a differentiator; it is the bare minimum. That was the core message of our recent Experience Redefined webinar, where CX professionals, service leaders, and digital teams came together to explore…

robertJune 30, 2025

10 Lessons Every Week

10 Lessons We Learned from Joan Ntabadde Kyeyune – 24th June 2025

Joan didn’t just share her story; she reminded us what it means to show up with heart, stay grounded in purpose, and push for real change in how people experience service. From her early days in media to the boardrooms…

robertJune 26, 2025

10 Lessons Every Week

10 Lessons We Learned from Justine Andrea Nansubuga on 17th June 2025

This week on My CX Story, we had the honour of learning from Justine Andrea Nansubuga — a passionate CX advocate and strategic marketer who’s walked the journey from grassroots service to boardroom leadership. Her story reminded us that great…

robertJune 19, 2025

The World of CX

The World of CX – June 2025

June is Here! As we step into a new month, it is the perfect time to reflect on the highlights of the past weeks and gear up for what is ahead. At the heart of our mission is a commitment…

robertJune 13, 2025

10 Lessons Every Week

10 Lessons We Learned from Mark Kaigwa – 10th June 2025

We had the privilege of learning from Mark Kaigwa, a voice of insight at the intersection of tech, storytelling, and Africa’s digital future. His journey reminded us that while tools evolve, it’s our mindset, humility, and customer obsession that create…

robertJune 13, 2025

10 Lessons Every Week

10 Lessons We Learned from Doreen Kissoky – 3rd June, 2025

We had the pleasure of hearing from Doreen Kissoky, a voice of wisdom whose journey is grounded in quiet purpose, bold growth, and deep customer empathy. While her story shared a number of insights on the call to resilience and…

robertJune 13, 2025

10 Lessons Every Week

10 CX Lessons We Learned from Pauline Macharia – 27th May, 2025

At one of our recent World of CX virtual breakfasts, we had the privilege of hearing from Pauline Macharia, a visionary CX leader whose journey is built on purpose-driven leadership. She reminded us that true leadership is not about titles,…

robertJune 13, 2025

10 Lessons Every Week

10 CX Lessons We Learned from Mandisa Makubalo – 20 May, 2025

During one of our recent World of CX virtual breakfasts, we had the opportunity to learn from Mandisa, a seasoned CX leader who reminded us that strategy without humility, curiosity, and alignment is just noise. Her reflections were a powerful…

robertJune 13, 2025

robert

10 Lessons We Learned from Belinda Wera on 1st July, 2025

The World of CX – July 2025

Service Excellence in the Digital Age: Winning with Omnichannel Customer Experience

10 Lessons We Learned from Joan Ntabadde Kyeyune – 24th June 2025

10 Lessons We Learned from Justine Andrea Nansubuga on 17th June 2025

The World of CX – June 2025

10 Lessons We Learned from Mark Kaigwa – 10th June 2025

10 Lessons We Learned from Doreen Kissoky – 3rd June, 2025

10 CX Lessons We Learned from Pauline Macharia – 27th May, 2025

10 CX Lessons We Learned from Mandisa Makubalo – 20 May, 2025

The World of CX

10 CX Lessons Every Week

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