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It’s one thing to lead Customer Experience and another when your leadership inspires the entire organization to focus on the customer. Even as we celebrate International Women’s Day, we salute onome deBBie akwara for being a super woman who shows…

This week’s Virtual Breakfast guest was a ball of joy and excitement. Judith Bogonko, Chief Commercial Officer at Fingo Africa walked us through her unique journey that started off as an actuarial scientist and somehow every other position that presented…

A story that started off with a passion for medicine morphed into excellence in leading teams to offer exceptional service to customers. Joy Namasaka, current Deputy General Manager Client Experience at I&M Bank Ltd walked us through her 21-year journey…

If there’s one theme that was constant throughout our breakfast session with Richie Sobayeni, it would be always seeking ways to offer value. While his story offered a ton of insights, these were the top ten lessons we picked: Customer…

A Mathematician turned CX Passionate—that's who Rosebella is! We were glad to hear the story of a driven professional who interacted with a number of Customer Experience professionals while in commerce, and when it was time for a shift, it…

When you get to hear the story of a visionary leader who inspired initial conversations around Customer Experience in Kenya and still speaks of CX with so much passion, you have no choice but to be in awe! >Our recent…

The current Head Customer Experience at Equity Bank Kenya Limited thrives in the philosophy of not putting herself in a box. In her words, ‘We only live once so we might as well keep life a little interesting.’ She has…