"Customer Experience is not just about what the customer says; it’s about how they feel", the CX Champions.
robertNovember 28, 2025
Mugomi Kange’s journey from frontline customer care to leading acquisition and retention at Safaricom is a powerful reminder that customer experience is not a job title, it is a mindset and culture that shapes every part of an organization.…
robertNovember 10, 2025
An Opportunity to Plan for Better Customer Experiences in 2026 As 2025 draws close to the end, November offers the perfect moment to reflect and reset our Customer Experience. This month, we focus on culture as the heartbeat of great…
robertNovember 3, 2025
Join the Celebrations! October brings two of the biggest moments in the CX calendar, Customer Service Week (October 6–10) and CX Day (October 7). This year’s CSW theme, “Mission Possible,” shines a light on what often feels impossible: holding on…
robertNovember 3, 2025
September: Measure, Improve, Excel A new month brings a new opportunity to deepen how we understand and elevate customer experiences. At The CX Academy Africa, September is all about measuring what matters most. This month, we will be unpacking the…
robertNovember 3, 2025
Customer Complaints will never disappear. But when handled with empathy, speed, and structure, they become a source of differentiation.
robertOctober 31, 2025
From early days in corporate leadership Dr. Dorothy Kyeyune has built a legacy around helping organizations understand what true customer loyalty means, not as a strategy, but as a culture.
robertOctober 31, 2025
Nicholas Ouma’s journey from human resources to customer-centric entrepreneurship reminds us that great human experiences is the backbone to thriving businesses.
robertOctober 23, 2025
Amr’s story reminds us that customer experience begins with people, their needs, emotions, and everyday interactions.
robertOctober 16, 2025