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Nicholas Ouma’s journey from human resources to customer-centric entrepreneurship reminds us that great human experiences is the backbone to thriving businesses.

Amr’s story reminds us that customer experience begins with people, their needs, emotions, and everyday interactions.

This week’s World of CX Virtual Breakfast Conversations marked a special celebration of CX Day 2025, a moment to reflect, reconnect, and reimagine what the Customer Experience Mission truly means. We had the pleasure of learning from Dr. Lucy Kiruthu…

Carol’s reflections on Customer Experience highlight both the challenges and the opportunities facing organizations today. Having worked across different countries, she brings a unique perspective on why excellence in CX requires more than good intentions; it needs a mindset shift,…

Clotilda's story reminds us that Customer Experience is not just about customers, but about everyone within an organization working together to create value. 

Marie’s journey reminds us that Customer Experience is not built in a single moment, but in the everyday actions that shape trust. Through her story, we see that excellence in CX is about creating environments where people feel heard, valued,…

If there's a theme that is consistent throughout Liliose’s journey is boldness to step into the unknown and lead with excellence. From coming back to her home country with an uncertain career path and finding purpose in Customer Experience, Liliose…

Steven's story is a testament that early roles do not define the trajectory of your career. From being a pharmacist to rising in marketing and customer experience, Steven has over the years found a home in the service of others.…