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This week on My CX Story, we had the honour of learning from Justine Andrea Nansubuga — a passionate CX advocate and strategic marketer who’s walked the journey from grassroots service to boardroom leadership. Her story reminded us that great…

We had the privilege of learning from Mark Kaigwa, a voice of insight at the intersection of tech, storytelling, and Africa’s digital future. His journey reminded us that while tools evolve, it’s our mindset, humility, and customer obsession that create…

We had the pleasure of hearing from Doreen Kissoky, a voice of wisdom whose journey is grounded in quiet purpose, bold growth, and deep customer empathy. While her story shared a number of insights on the call to resilience and…

At one of our recent World of CX virtual breakfasts, we had the privilege of hearing from Pauline Macharia, a visionary CX leader whose journey is built on purpose-driven leadership. She reminded us that true leadership is not about titles,…

During one of our recent World of CX virtual breakfasts, we had the opportunity to learn from Mandisa, a seasoned CX leader who reminded us that strategy without humility, curiosity, and alignment is just noise. Her reflections were a powerful…

During one of our recent World of CX virtual breakfasts, we had the privilege of learning from Dr. Margaret, a counselling psychologist whose calm wisdom and lived experience reminded us that behind every customer interaction is a human being, sometimes…

During one of our recent World of CX Virtual Breakfast Conversations, we had the chance to hear from Dr. Elizabeth, a medical professional who reminded us that at the heart of healthcare is the human experience. Whether you're in healthcare…

Our recent guest at the World of CX Virtual Breakfast Conversations, Judy Mucora, shared what it truly means to lead in customer experience (CX). She emphasized that CX is a mindset, driven by resilience, empathy, and continuous growth. From understanding…

Customer experience (CX) is often seen as dashboards, tools, or processes. But as Christine reminded us this week, CX is all about people. It’s about learning, listening, and leading with clarity. These lessons aren’t just professional takeaways—they’re mindset shifts for…