At The CX Academy Africa, we believe that February should be about leading with love in action.
robertFebruary 2, 2026
Turning CX intentions into real business results is the true test of customer experience. During the recent “Turning 2026 CX Priorities into Results” virtual breakfast conversation, the CX Academy Africa Faculty led a dynamic discussion on how organisations can embed…
robertJanuary 29, 2026
In reality, Customer Experience is the business itself, we are in the business of serving customers. During our recent “Elevating Experiences in 2026” virtual breakfast conversation with the CX Academy Africa Faculty, we explored how organizations can prepare for the…
robertJanuary 15, 2026
As we enter 2026, Customer Experience is no longer an aspiration. It is an expectation and increasingly, a key business differentiator. Organisations will no longer be judged by how loudly they speak about being customer-centric, but by how consistently they…
robertJanuary 15, 2026
A Fresh Start & Renewed Momentum A new year is upon us, bringing with it fresh energy, new possibilities, and a renewed commitment to creating meaningful experiences. January is the perfect opportunity to build on the lessons of the past…
robertJanuary 2, 2026
As we close out 2025, December invites us to pause, reflect, and celebrate the CX wins that shaped our year.
robertJanuary 1, 2026
We were glad to learn from The CX Academy Africa Faculty on “Elevating XM in 2026,” a session that highlighted how customer experience is evolving into full experience management. Drawing lessons learned in 2025, from emerging trends in AI, real-time…
robertDecember 11, 2025
Joram Mwinamo’s journey reflects the power of vision, strategic thinking, and a relentless focus on customer experience.
robertNovember 28, 2025
"Customer Experience is not just about what the customer says; it’s about how they feel", the CX Champions.
robertNovember 28, 2025